BPO & KPO
BPO & KPO Services at Rootsource Solutions
At Rootsource Solutions, we offer reliable, scalable, and cost-effective BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing) services to help businesses streamline operations and focus on their core goals. Our trained professionals and smart technology systems deliver excellence across both routine and specialized business functions.
Why Choose Rootsource?
- Skilled professionals across multiple domains
- Customized service models (onsite, offsite, hybrid)
- Advanced tools, data security, and quality control
- Proven track record in improving efficiency and reducing costs
Our BPO Services Include
Customer Support (Voice & Non-Voice)
24/7 multilingual support across phone, chat, and email channels to ensure your customers are always taken care of.8
Back Office Operations
Efficient handling of data entry, documentation, billing, processing, and administrative tasks to improve your productivity.
HR & Payroll Processing
Streamlined employee data management, payroll processing, and leave tracking, ensuring compliance and accuracy.
Finance & Accounting Support
Accounts receivable/payable, invoicing, reconciliation, and other routine finance tasks handled with precision.
Inbound and Outbound Calls
We handle both inbound and outbound calls to ensure seamless customer communication and support
Insurance Calls
We handle inbound and outbound insurance calls for policy queries, renewals, and claims assistance.
Email and Chat Support
We provide prompt and professional email and chat support to enhance customer satisfaction.
Technical Support
We offer expert technical support to resolve product or service issues efficiently and promptly.
Our KPO Services Include
Market Research & Data Analysis
Deep insights powered by skilled analysts — ideal for strategy, planning, and decision-making.
Financial & Business Analytics
Get support in forecasting, budgeting, and reporting through domain-specific expertise and advanced tools.
Legal & Compliance Services
Document review, legal research, and compliance monitoring delivered by trained professionals.
Technical Content & Research Support
From product documentation to whitepapers and industry-specific content — we support knowledge-intensive processes that require subject-matter expertise.
Financial & Business Analytics
Get support in forecasting, budgeting, and reporting through domain-specific expertise and advanced tools.
International Payroll (Malaysia)
Streamline your Malaysia-based international payroll with accurate, compliant, and timely processing.
Fraud Alerts
We handle inbound and outbound insurance calls for policy queries, renewals, and claims assistance.
Sanction (Checker & Maker)
Our Checker & Maker system ensures accurate and compliant sanction screening processes.
International Banking KYC Verification
We offer comprehensive international KYC verification to meet global banking compliance standards.